Environmental quality training courses

Our environmental quality and street scene course catalogue 

Find the right course for your monitoring, operational and managerial teams below. Don't forget to take advantage of your Network membership discount. 

Monitoring Street Cleansing 

This one-day course provides delegates with the knowledge and practical skills to assess, grade, and monitor standards of local environmental quality. It delivers an overview of requirements set out in the Code of Practice on Litter and Refuse (COPLAR) and links this to monitoring, including references to NI195. The session includes classroom/theory training followed by a practical survey session (or a video-based session for virtual delivery). 

• Who It's For: Anyone carrying out local environmental quality monitoring, including local authority staff, housing managers, Business Improvement District monitoring officers, or contractors tracking service levels.
• Duration: One day (theory and practical session).
• Cost:
• Classroom/Face-to-Face: £375 (Members save 5–10% on this price. Additional charges may apply for travel and expenses.)
• Virtual: £340 per delegate (Members save 5–10%).

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Practical Surveying Refresher 

A half-day, practical variation of our full Monitoring Street Cleansing course. This training is ideal for those who have previously attended the one-day course or are experienced surveyors needing an update to validate the consistency and accuracy of their practical surveying skills. The focus is on identifying land uses and clearly understanding grading standards related to COPLAR. 

• Who It's For: Staff who carry out local environmental quality monitoring, who have completed the one-day training or are experienced with the methodology.
• Duration: Half day.
• Cost: Contact us for Member and Non-Member pricing.

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Frontline Focus 

This popular half-day course aims to engage and empower frontline ‘street scene’ staff to be a strong face for the service and develop consistent standards. Delegates will learn to recognise the impact their roles have on public perception and satisfaction, differentiate between cleanliness standards in accordance with COPLAR (A–D grading levels), and identify issues that can be dealt with to improve local environmental quality. 

• Who It's For: Existing or new street scene operatives responsible for street cleansing or grounds maintenance, or as a refresher for experienced staff.
• Duration: Half day.
• Cost:
• Classroom/Face-to-Face: £375 (Members save 5–10% on this price. Additional charges may apply for travel and expenses.)
• Virtual: £340 per delegate (Members save 5–10%).

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Leading the Frontline 

This one-day course is designed for managers and team leaders, linking staff motivation to improving the street scene environment. It considers the importance of engaging frontline staff in service delivery improvements, focusing on team leadership skills to develop and empower operatives, consistency through grading standards, and planning for improvement through partnership development and effective use of resources. 

• Who It's For: Existing or new street scene team leaders or managers responsible for street cleansing and/or grounds maintenance.
• Duration: One day.
• Cost:
• Classroom/Face-to-Face: £375 (Members save 5–10% on this price. Additional charges may apply for travel and expenses.)
• Virtual: £340 per delegate (Members save 5–10%).

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Graffiti Removal by Hand 

This course is designed for professional operatives who wish to gain competency in the removal of graffiti using manual techniques. It provides specific training in the use of powerful graffiti removal products, ensuring participants gain the understanding and practical knowledge to remove graffiti from various surface types using the most appropriate product, while maintaining site safety. 

• Who It's For: Existing or new street scene operatives responsible for street cleansing and/or grounds maintenance.
• Duration: One day (Delivered on-site or at our training facility).
• Cost: Contact us for Member and Non-Member pricing.

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Graffiti Removal by Hand and Pressure Washer 

This one-day course is designed for professional operatives who wish to gain competency in graffiti removal using both manual techniques and specialised equipment. It includes specific training in the safe use of powerful graffiti removal products and pressure washing equipment, covering risk assessment, surface identification, safe working practices, and effective removal techniques. 

• Who It's For: Existing or new street scene operatives responsible for street cleansing and/or grounds maintenance.
• Duration: One day (Delivered on-site or at our training facility).
• Cost: Contact us for Member and Non-Member pricing.

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Dogs in Public Places: Behaviour Change Without Enforcement 

This half-day course provides delegates with a heightened understanding of why walkers with dogs do what they do in the outdoors and how best to influence their behaviours using a wide range of practical interventions (without relying solely on enforcement). The training promotes a balanced, integrated and strategic approach to minimise conflict and enhance skills in engaging with dog owners. 

• Who It's For: Site-based staff and strategic green space managers with responsibilities in town, coast, and countryside, including public sector managers of green space, environmental and animal control services, and private/charitable sector managers.
• Duration: Half day.
• Cost:
• Virtual: £405 per delegate (Members save 5–10%).

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Tackling Fly-Tipping Through Behaviour Change Interventions 

This one-day workshop gives participants the insight and tailored, practical knowledge to plan and execute the highly effective Crime Scene Investigation (CSI) Tape and Social Impact Stencil interventions. These proven methods can slash fly-tipping in hotspots by up to 73%. The course includes classroom learning, on-street walk-throughs, and action plan development to reduce fly-tipping in your local context. 

• Who It's For: Managerial and operational staff responsible for tackling fly-tipping, including those responsible for clearance, engagement, enforcement, and communications.
• Duration: One day.
• Cost: Contact us for Member and Non-Member pricing.

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Parks and Green Spaces: Green Flag Award Awareness Training 

This one-day course aims to increase awareness of the Green Flag Award® Scheme and consider how it can be used to deliver high-quality public parks and green spaces for your community. Delegates will understand the benefits of the scheme, its application across a wide range of sites, and how to apply the assessment criteria to deliver good quality, environmentally sustainable spaces. 

• Who It's For: Those engaged in the provision of green spaces, including Park/Green Space Managers, Park Rangers, Leisure Managers, and Street Scene Managers.
• Duration: One day.
• Cost: Contact us for Member and Non-Member pricing.

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