Terms and conditions
Events Bookings
Payment and Bookings
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Your reservation is a contract.
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Paying delegates must supply payment in full or a purchase order number to secure their place. You will be invoiced for the event or training course/seminar upon booking. Payment must be made within four weeks upon receipt of the invoice.
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Joining instructions will be issued one week before the event date. If you have not heard from us by five days before the event please contact us at events@ keepbritaintidy.org.
Cancellations and Refunds
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Cancellations must be made in writing by post to Keep Britain Tidy, Elizabeth House, The Pier, Wigan, WN3 4EX, or by email to events@keepbritaintidy.org or fax to 01942 824778 no later than ten working days before the event. Cancellations after this time or no-shows on the day will be charged an administration fee of £50 plus VAT.
Places at our events are limited and we frequently have a waiting list. It is very disappointing if we have to turn people away and then find we have empty spaces because delegates do not turn up on the day. If you have booked a place and then find yourself unable to come please let us know. We may be able to give someone else the opportunity to attend.
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Substitution of delegates is acceptable at any time without penalty.
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In the unlikely event of cancellation by the organisers, liability will be restricted to the refund of event fees paid only.
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The organisers reserve the right to make changes to the programme, speakers or venue should this become necessary.
Training Course Bookings
Payment and Bookings
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Your reservation is a contract.
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Paying delegates must supply payment in full or a purchase order number to secure their place. You will be invoiced for the event or training course/seminar upon booking. Payment must be made within four weeks upon receipt of the invoice.
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When claiming a Keep Britain Tidy (CSG) Network discount, it is the responsibility of the delegate to seek approval from the CSG Manager.
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Bookings made 21 days or less prior to the course taking place are non-refundable.
Cancellations and Refunds
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All cancellations must be made in writing by post to Keep Britain Tidy, Elizabeth House, The Pier, Wigan, WN3 4EX, or by email to training@keepbritaintidy.org, or fax to 01942 824778.
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If you cancel a training course/seminar 22 days or more prior to the event you will receive a refund for your payment, however there will be an administration charge of £50.00 for each day of the course.
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If you have redeemed a free place and do not attend a training course you will be charged administration fees of £50.00 for each day of the course.
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We regret that no refunds will be made if the cancellation is received 21 days or less before the course is due to take place.
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The above cancellation procedure applies when redeeming CSG discounted places.
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Substitution of delegates is acceptable at any time without penalty.
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In the unlikely event of cancellation by the organisers, liability will be restricted to the refund of event fees paid only.
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The organisers reserve the right to make changes to the programme, speakers or venue should this become necessary or if there are less than eight delegates. Five working days notice will be given and alternative course options will be offered. We therefore advise that travel and overnight arrangements (if applicable) are not secured before this time.
Data Protection Act (1998)
Please note the personal information provided by you will be held on a database by Keep Britain Tidy in accordance with the Data Protection Act 1998. Keep Britain Tidy will not disclose personal data that you have provided to any third party and the information you supply to us will only be used by Keep Britain Tidy to contact you regarding training or events.